ROGER WILCO is committed to 100% Customer Satisfaction Guaranteed. If there are any problems with your pick-up or delivery let us know immediately - we stand behind every bottle you buy. Unfortunately, due to the recent restrictions during COVID-19, we cannot accept any returns and ALL SALES ARE FINAL.Out of Stock ProductsDue to the volume of orders, we cannot guarantee that all of the items you have ordered will be in stock at the time of pickup or delivery. We will try to accommodate any substitutions or exchanges where applicable. If items are not available, they will be removed from your order, and a notification will be sent informing you of the out of stock item. Refunds will be issued accordingly.